Returns and Exchanges Policy

Our returns and exchanges policy is very simple:
1-You may request a return or exchange within 14 days after you receive your item(s).
2- Your item must be unused and in the same condition that you received it. It must also be in the original packaging. All tickets must be attached. The courier will not accept items that are not neatly folded and returned in their original state.
3- If your item qualifies the above two criteria, then we will definitely exchange or refund your items very easily. 
4- There is a shipping fee for returns and exchanges. Please note that this fee goes to the shipping company and not our entity. Exchanges and returns have the same shipping fee as the one paid in your original order. For example, if in your original order you paid a 50 EGP shipping fee according to your zone, then your exchange/return shipping fee wil 50 EGP as well. 
5- Online orders are refunded to your account once the refund request is accepted. For Cash on Delivery orders in Egypt, refunds are processed through Fawry due to courier restrictions with regards to cash refunds. 
6- Debenhams orders must be exchanged/refunded in store. 
To request a return or an exchange, please go to this link by copying the link in your browser
to generate your return/exchange label. You must provide your order number and email in order to be able to generate a request.

You must also upload vivid images of the product(s) being returned or exchanged in order for us to process the request and send you a courier to pick up your product(s).